Terms of Use

Last Updated: May 11, 2026

1. Acceptance of Terms

By accessing and using the sleek-profile website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, you should not use our website or services.

2. Service Description

sleek-profile provides advisory and application support services for Australian social benefit programs. Our services include:

• Eligibility assessment for government benefits
• Document preparation and verification
• Application lodgement with Services Australia
• Ongoing compliance and reporting support

We act as your authorized representative but do not guarantee approval outcomes, which remain at the discretion of Services Australia.

3. Service Limitations

Our services are subject to the following limitations:

• We do not provide legal advice or representation in tribunal proceedings
• We cannot override Services Australia eligibility criteria or decision-making
• We do not provide financial planning or investment advice
• Our services are limited to Australian federal government benefit programs

4. Client Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information
• Supply all requested documentation in a timely manner
• Inform us immediately of any changes to your circumstances
• Comply with all Services Australia requirements and obligations
• Respond to our communications within specified timeframes
• Pay all agreed fees according to our payment terms

5. Fees and Payment

Service fees are clearly displayed on our website and confirmed before engagement commences.

• Payment is required before application lodgement unless alternative arrangements are agreed in writing
• Fees are non-refundable once work has commenced, except as specified in our refund policy
• Additional fees may apply if you request services beyond the original scope
• We do not charge success fees or take a percentage of approved benefits

6. Refund Policy

Refunds are provided in the following circumstances:

• If we determine during initial consultation that you are ineligible: full refund
• If we make an error resulting in application rejection: 50% refund and free resubmission
• If you cancel before document collection begins: 50% refund
• If you cancel after document collection but before lodgement: no refund

Refund requests must be made in writing within 30 days of the relevant event.

7. Confidentiality

We maintain strict confidentiality regarding all client information in accordance with our Privacy Policy. We will not disclose your information except:

• To Services Australia for application purposes
• To medical professionals when coordinating documentation
• When required by law or court order
• With your explicit written consent

8. Accuracy of Information

While we strive to provide accurate information about benefit programs, eligibility criteria, and government policies:

• Legislation and regulations change frequently
• Individual circumstances affect eligibility in complex ways
• Final determinations are made by Services Australia, not by us

Information on our website is general in nature and should not be relied upon without professional assessment of your specific situation.

9. Timeframes

We commit to specific timeframes for our services, but note that:

• Timeframes assume timely provision of all required documents
• Services Australia processing times are beyond our control
• Complex cases may require additional time
• Government system outages or policy changes may cause delays

We will inform you promptly if delays occur and provide regular status updates.

10. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of sleek-profile or its content suppliers and is protected by Australian and international copyright laws.

You may not:

• Reproduce, modify, or distribute website content without written permission
• Use our brand name, logo, or trademarks without authorization
• Scrape or automatically extract data from our website

11. Website Use

When using our website, you agree not to:

• Attempt to gain unauthorized access to our systems
• Introduce viruses, malware, or malicious code
• Use automated systems to access the website excessively
• Impersonate another person or entity
• Engage in any activity that interferes with website functionality

12. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for the content, privacy practices, or services of these external sites. Use of third-party websites is at your own risk.

13. Disclaimer of Warranties

Our services are provided "as is" to the extent permitted by law. While we maintain professional standards:

• We cannot guarantee specific outcomes or approval decisions
• We do not warrant that our website will be uninterrupted or error-free
• We are not responsible for technical issues beyond our control

14. Limitation of Liability

To the maximum extent permitted by Australian law, sleek-profile's liability is limited to:

• The fees paid for the specific service that gave rise to the claim
• Re-performance of deficient services

We are not liable for indirect, consequential, or punitive damages including lost income, lost benefits, or emotional distress.

Nothing in these terms excludes or limits liability that cannot be excluded under Australian Consumer Law.

15. Indemnification

You agree to indemnify sleek-profile against claims arising from:

• Provision of false or misleading information
• Failure to disclose material facts
• Violation of these Terms of Use
• Breach of any laws or regulations

16. Termination

Either party may terminate the service engagement:

• You may cancel at any time subject to our refund policy
• We may terminate if you breach these terms or fail to cooperate
• We may withdraw if conflicts of interest arise

Termination does not affect accrued rights or obligations.

17. Governing Law

These Terms of Use are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the Queensland courts.

18. Dispute Resolution

Before initiating legal proceedings, parties agree to:

1. Attempt to resolve disputes through good-faith negotiation
2. Consider mediation through a mutually agreed mediator
3. Escalate to the Australian Financial Complaints Authority if appropriate

19. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

20. Amendments

We reserve the right to modify these Terms of Use at any time. Material changes will be communicated via email to active clients. Continued use of our services after changes take effect constitutes acceptance of the modified terms.

21. Contact Information

For questions about these Terms of Use or to report violations:

Email: [email protected]
Mail: sleek-profile, Level 14, 123 Eagle Street, Brisbane QLD 4000, Australia

22. Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and sleek-profile regarding use of our website and services.