Contact Us | sleek-profile

Office Location

Level 14, 123 Eagle Street
Brisbane QLD 4000
Australia

Email

[email protected]

We respond to all inquiries within one business day.

Office Hours

Monday to Friday: 8:30 AM – 5:30 PM AEST
Saturday: 9:00 AM – 1:00 PM AEST
Sunday: Closed

Email inquiries are monitored outside business hours and will be addressed on the next working day.

Consultation Bookings

Initial eligibility consultations are conducted via video call or phone. After selecting a service on our Services page, you'll receive booking instructions via email within 24 hours.

Common Questions

Do I need to visit your office in person?

No. All consultations and document collection happen remotely via secure video call, email, and our client portal. You never need to travel to our Brisbane office unless you prefer in-person meetings.

How quickly can you start my application?

Initial consultation happens within 48 hours of service selection. If you're eligible and have basic documents ready, we can lodge your application within 5-7 business days.

What if I'm not sure which service I need?

Email us a brief description of your situation at [email protected]. We'll recommend the appropriate service or let you know if you might not qualify for anything currently.

Do you offer payment plans?

Yes. For services over $400, we offer a 50% deposit with the remainder due when your application is lodged. Contact us to arrange alternative payment structures if needed.

What happens if my application is rejected?

If rejection happens due to our error or incomplete submission, we'll handle the reapplication at no additional cost. If you were genuinely ineligible despite meeting initial criteria, we'll refund 50% of your service fee.

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