Privacy Policy

Last Updated: May 11, 2026

1. Information We Collect

We collect personal information necessary to provide social benefits advisory services, including:

• Full name, date of birth, and contact details
• Financial information including income, assets, and banking details
• Government identifiers such as Medicare number and Tax File Number
• Medical information relevant to benefit applications
• Family composition and relationship status

2. How We Use Your Information

Your personal information is used exclusively for:

• Assessing your eligibility for social benefit programs
• Preparing and lodging applications with Services Australia
• Communicating with government agencies on your behalf
• Providing ongoing support and compliance assistance
• Maintaining records as required by Australian law

3. Information Sharing

We share your information only with:

• Services Australia and relevant government departments for application purposes
• Medical professionals when coordinating required documentation
• Legal representatives if you provide written authorization

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures including:

• 256-bit SSL encryption for all data transmission
• Encrypted storage of sensitive documents
• Multi-factor authentication for staff access
• Regular security audits and penetration testing
• Secure document destruction protocols

5. Data Retention

We retain your personal information for seven years following the completion of your service engagement, as required by Australian taxation and business record-keeping obligations. After this period, all records are securely destroyed.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for specific data processing activities
• Lodge a complaint with the Office of the Australian Information Commissioner

7. Cookies and Tracking

Our website uses essential cookies for functionality and analytics cookies to improve user experience. You can manage cookie preferences through our cookie banner or your browser settings. See our Cookies Policy for detailed information.

8. Third-Party Services

We use trusted third-party services for specific functions:

• Email delivery and communication management
• Secure document storage and client portal hosting
• Payment processing (credit card information is never stored on our servers)

All third-party providers comply with Australian Privacy Principles and maintain appropriate security certifications.

9. International Data Transfers

Your personal information is stored on Australian servers and is not transferred internationally except when using third-party services with data centers in secure jurisdictions that maintain equivalent privacy protections.

10. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email to active clients. Continued use of our services after policy updates constitutes acceptance of the revised terms.

11. Contact Information

For privacy-related inquiries, data access requests, or complaints:

Email: [email protected]
Mail: Privacy Officer, sleek-profile, Level 14, 123 Eagle Street, Brisbane QLD 4000

We aim to respond to all privacy requests within 30 days.